Sick of Worrying About Your Boiler? We'll Take Care of It.
York's most trusted heating engineer. One simple plan. No more surprise breakdowns, no more panic calls, no more unexpected bills.
Sound Familiar?
Your boiler always picks the worst time to pack in. Middle of winter. Saturday night. Kids in bed.
You ring around. Nobody answers. Or worse — someone turns up, charges you a fortune, and the problem comes back two weeks later.
Last year, we took over 2,000 emergency calls from people in exactly this situation. Families with young kids sleeping in cold rooms. Elderly parents with no heating. People who'd been let down by other engineers and didn't know who to trust.
Nearly 1 in 5 of those calls were from people worried about a vulnerable family member. A mum. A dad. Someone who can't just 'put another jumper on.'
Most people tell us the same thing: 'I wish I'd sorted this sooner.'
There's a Better Way. It's Called a Care Plan.
Think of it like an MOT for your boiler. We come out once a year, give it a full service, check everything's safe, and make sure it's running properly.
But it's more than just a service. Depending on which plan you pick, you also get priority booking when something goes wrong, money off repairs, and — on our top plan — parts and labour included.
425 of our customers have already asked about care plans. They saw what we saw: that preventing problems is cheaper, less stressful, and smarter than waiting for something to break.
No contracts that trap you. No hidden fees. No call centres. Just Steve, your local Gas Safe engineer, looking after your boiler so you don't have to think about it.
See which plan suits you ↓Three Simple Plans. Pick the One That Fits.
- ✓ Annual boiler service (included from year two)
- ✓ Gas safety check (CP12)
- ✓ Boiler health report
- ✓ Free carbon monoxide alarm
- ✓ Direct WhatsApp to Steve
- ✓ Everything in The Checkup, PLUS:
- ✓ Priority booking (within 24 hrs)
- ✓ 10% off all repairs
- ✓ Free Boiler Doctor 3D radiator key
- ✓ Everything in On Call, PLUS:
- ✓ Free callout fee (worth £120)
- ✓ Parts & labour covered (up to £250/yr)
- ✓ Controls & thermostat check
- ✓ Radiator bleed & pressure check
- ✓ No excess on callouts
- ✓ Dedicated direct phone line to Steve
- ✓ Exclusive Boiler Doctor mug
Already having your boiler serviced? Sign up on the day and get 30% off your first service. Your annual service is then included from year two — no extra charge.
Why York Trusts The Boiler Doctor
Local & Personal
I'm Steve. I live in York, I work in York, and I've been fixing boilers here for years. When you call, you get me — not a call centre, not a random subcontractor. Me. Over 100 customers asked for me by name last year.
Reliable
48 of our customers last year told us they'd been let down by someone else. Other engineers who didn't turn up. Companies that took weeks to respond. I turn up when I say I will. I do what I say I'll do.
Trusted
Nearly 300 five-star reviews on Google. Not because I ask people to leave them — because people genuinely want to. Nearly 1 in 5 of our calls are from people trusting me with elderly or vulnerable family members.
Direct Access
Every care plan customer gets my direct WhatsApp. No automated systems. No waiting on hold. If your boiler plays up, you message me and I sort it. That's the whole point.
Getting Started Takes 2 Minutes
Pick Your Plan
Choose the plan that fits. Not sure? Message me on WhatsApp and I'll tell you which one makes sense for your setup. No sales pitch.
We Book Your First Service
Once you're signed up, we book your annual service at a time that suits you. I'll come out, service your boiler, check everything's safe, and give you a full health report.
You're Covered
That's it. Your boiler's looked after. If anything goes wrong, you've got priority access to me. No hunting for a plumber at 10pm. No panic. Just ring Steve.
What Our Customers Say
Nearly 300 five-star reviews on Google
"Steve was brilliant. Came out the same day when our boiler broke down. Explained everything clearly, fixed the problem, and didn't charge the earth. Can't recommend him enough."
"I've used The Boiler Doctor for three years now. Steve always turns up when he says he will, does a thorough job, and he's a genuinely nice bloke. My mum uses him too now."
"After being let down by two other companies, Steve came to the rescue. Fixed our heating the same afternoon. My kids could finally sleep in a warm house again. Absolute lifesaver."
Questions People Always Ask
Can I cancel anytime?
Yes. No tie-in, no penalties. If you want to cancel, just let me know. I'd rather you stayed because the plan's worth it — not because you're locked in.
What's actually included?
Depends on which plan you pick. Every plan includes an annual boiler service (included from year two), gas safety check, health report, free CO alarm, and direct WhatsApp to me. The higher plans add priority booking, repair discounts, and — on House Call — parts and labour included. Sign up while I'm servicing your boiler and get 30% off that first service.
What if my boiler is old?
If your boiler is under 15 years old and it's a mainstream brand (Worcester, Ideal, Vaillant, or Baxi), you can sign up to any plan. If it's over 15 years old or a less common brand, The Checkup is the best starting point — I'll service it, check its condition, and we can talk about upgrading your plan from there.
Is this insurance?
No. This is a private service agreement between you and me. It's not regulated by the FCA. Think of it as paying monthly for your engineer to look after your boiler — like a retainer.
What about parts and labour?
On the House Call plan, parts and labour are covered up to £250 per year. On the other plans, you get discounted repairs. Either way, you'll always know the cost before I start any work.
Do I get a free service when I sign up?
Your first service is booked and paid for separately — but if you sign up to a care plan on the day, you'll get 30% off. From your second year onwards, your annual service is included in your plan at no extra cost.
Are there any boilers you don't cover?
The Checkup is available for all boilers. For On Call and House Call, your boiler needs to be under 15 years old and a mainstream brand — Worcester, Ideal, Vaillant, or Baxi. If yours doesn't qualify, start with The Checkup and we'll go from there.
Can I sign up my parents' house too?
Absolutely. Nearly 1 in 5 of our calls are from people looking after elderly parents. A care plan for their property means you know their boiler's being looked after — even when you can't be there.
One Less Thing to Worry About
You've got enough on your plate. Your boiler shouldn't be one of those things. Pick a plan, and I'll handle the rest. Annual service booked in. Safety checks done. And if anything goes wrong — you've got my number. Not a call centre. Mine.
